Refund policy

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our return and refund policy carefully before making a purchase.

No Returns or Refunds

All sales are final. We do not accept returns or offer refunds for any reason. This applies to all items purchased from our store.

Reporting Damaged or Incorrect Items (Within 7 Days)

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery. To assist us in resolving the issue as quickly as possible, kindly provide:

  • Your order number
  • A brief description of the issue
  • Photos clearly showing the damage or incorrect item

Once we receive your request and verify the issue, we will work diligently to find a suitable resolution, which include providing store credit.

Non-Returnable Items

All products sold on our website are final sale and non-returnable. This policy applies to all categories of products, including but not limited to sale items, clearance products, and promotional offers.

Legal Compliance

We adhere to international consumer protection laws, including those in the United States, Canada, Australia, and the European Union. Please note that this policy does not affect any statutory rights you may have under local consumer protection laws in your country.

Contact Information

If you have any questions regarding our return and refund policy, or if you need assistance with an order, please contact our customer support team at info-shop@timym0.work.

We are here to help and will respond within 48 hours.

EU Customers - Right of Withdrawal (Cooling-Off Period) 

If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

  • Condition of Returned Items:
    The item must be returned in its original condition, unused, and in its original packaging. If the returned item is damaged, shows signs of use, or is missing parts, we reserve the right to deduct a reasonable amount from your refund.

  • Refund Process:
    Upon receiving and inspecting the returned item, we will process a refund for the purchase price of the product only. Please note that shipping fees are non-refundable.

  • Return Shipping Costs:
    The cost of returning the item will be the responsibility of the customer, unless the item was damaged or incorrect upon arrival.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will cover the return shipping costs and provide a replacement or a full refund as appropriate.