Inside ten's stationery✏️

Welcome to ten's stationery store, a specialty shop dedicated to carefully curated Japanese stationery. Every item is handpicked and packed with care in Japan before being shipped to you.

FAQ

Which countries do you ship to?

Available Regions: 
Asia
China, Hong Kong, Macau, Mongolia, South Korea, Taiwan, Singapore, Thailand, The Philippines, Vietnam, Malaysia.

Europe
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Vatican, The United Kingdom (UK).

Oceania
Australia, New Caledonia, New Zealand.

Middle East & Eurasia
Georgia, Turkey.

North America

Canada, The United States (USA).

What are the shipping costs and available shipping methods?

We offer three shipping methods via Japan Post:

EMS (Express Mail Service)

International Parcel Post

Small Packet

Will I have to pay customs duties?

Customs duties and taxes depend on your country's regulations and must be paid by the customer. We are not responsible for these charges.
If a package is returned due to the customer's refusal to pay customs duties or other personal reasons, we will only refund the item price, excluding shipping fees.

How long will delivery take?

We usually ship orders within 5 business days. The estimated delivery time for each shipping method varies by country. Please check the following links for details:

EMS: Click here

International Parcel Post: Click here

Small Packet: Click here

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, etc.).
PayPal is not available yet.

What are your customer service hours and supported languages?

Our customer service is available via email or contact form from 10:00 AM to 5:00 PM (JST, Japan Standard Time).
We will respond within two business days.

Support is available in English and Japanese only.

RANKING

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